Refund policy

 

All sales are final!

At Centreville Culture all sales are final. Due to the nature of our business and the products that we offer, we do not accept any returns or exchanges. This policy helps us maintain the highest standards of quality and ensure that each item you purchase is brand new and has never been worn or used.

Order Cancellations

Once an order has been placed, it cannot be canceled or modified. Please ensure that all details, including sizes and shipping information, are correct before completing your purchase. Charge backs will result in an permanent ban from shopping with Cenni Culture and further legal action may be taken to re-secure charged back funds.

Exceptions

While our general policy is that all sales are final, we understand that there may be exceptional circumstances. The following situations are exceptions where a refund or exchange may be considered:

  1. Defective or Damaged Items: If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We may require photographic evidence of the defect or damage. Once confirmed, we will arrange for a replacement or a refund at our discretion.
  2. Incorrect Items: If you receive an incorrect item that differs from what you ordered, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you or issue a refund if the product is not available. You will also be given a prepaid shipping label at no additional cost so you can send the incorrect items back to us.

Returns/exchanges

When an order meets the requirements for a return or exchange you will be issued a prepaid shipping label at no additional cost which will be used to send the incorrect or defective items back to our facilities. Once a return label has been issued the product must be brought to the shipping provider (e.g. fed ex, USPS) within 14 days of being issued. Once products are returned in the agreed upon condition (Brand new if wrong item was sent, defected if the item was sent out with damage) refunds or exchanges will be approved.

Refunds

Once we receive your item back and verify that it meets our return policy requirements your refund will be processed within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

SMS

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/b32e1a-71/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/b32e1a-71/privacy_policy).

Customer service contact

Please send us an email at Centrevilleculture@gmail.com if you have any issues or concerns.